The CCA Excellence Awards is one of the most prestigious events in the UK contact centre industry calendar, attracting more than 700 guests.
I managed the awards dinner from 2008 to 2011, hosted by Fred MacAulay, Sandi Toksvig and Hugh Dennis respectively. All were excellent hosts, and great fun to work with. My role extended to venue management, event design, sourcing the awards host, host script writing, literature, AV management, entertainment and event management. The CCA team now plan the event in-house, but I have supported them for several years with managing the event on the night.